Privacy Policy

Last updated: January 2025

Introduction

At The Artisan Slice, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pizza delivery services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Place an order for pizza delivery
  • Create an account on our website
  • Subscribe to our newsletter
  • Contact us through our contact form
  • Participate in promotions or surveys

This information may include:

  • Name and contact information (email address, phone number, delivery address)
  • Payment information (credit card details, billing address)
  • Order history and preferences
  • Dietary restrictions and allergies
  • Communications with our customer service team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your pizza orders, including delivery coordination
  • Communication: To respond to your inquiries, provide customer support, and send order confirmations
  • Account Management: To create and manage your account, including loyalty program participation
  • Service Improvement: To analyze usage patterns and improve our website, menu, and services
  • Marketing: To send promotional offers, newsletters, and updates (with your consent)
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Safety: To ensure food safety by maintaining records of dietary restrictions and allergies

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, delivery partners, email services)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share specific information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure storage of payment information
  • Regular security assessments and updates
  • Access controls limiting who can view personal data
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through our cookie settings or your browser settings. Please see our Cookies Policy for more information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

The Artisan Slice
56 Joo Chiat Road, #01-03, Singapore 427768
Email: [email protected]
Phone: +65 6456 7890